Poly Telephone Headset – Poly Headsets

Poly is a well-known and proven brand in telephone headsets. Demand for headsets in the workplace is always on the growth. Poly offers state-of-the-art office telephone headsets and call center headsets with highly advanced technology and design. Mostly your agents are complaining about too much noise in the workplace, and no one can hear them. Let’s face it, workplaces and call centers, even its small or large, have gotten a lot noisier these days and the trend toward open office environments is just one of the reasons. Poly headsets with noise cancellation effectively eliminate the background noise.

Poly Headsets can help manage multiple modes of communication. Whether it is office phones, Call center Phones, smartphones, and softphone services, such as Skype or Google Voice. Wireless headsets enable you to get up from your desk and move freely throughout the office and remain on a call when you need to locate a file, pick up something from the printer, confer with a colleague, find a more private location, or even grab a cup of coffee. During a training session, you can stand up and stretch and never miss a training beat. Poly headsets are designed to reduce noise distractions and help your business team focus on work.

Poly headsets have evolved significantly in terms of technology and design. They incorporate innovations in audio engineering, wireless connectivity, noise cancellation, and ergonomic features.

Choosing the right Poly headset

Choosing the right headset is always tricky. Here are some of the basic questions when you choose the right telephone headset for your small business needs:

What audio communications devices do you and your employees use? Do you use desk phones, smartphones, softphones, or a combination?  If you only use your desk phone, do you also do training online or attend webinars that require audio? These types of questions will determine if you need a versatile headset that you can use with several devices – one that works with your desk phone or your computer or smartphone – or a standard one-device headset.

Do you need a corded or wireless headset: Do you or your agents or employees need to access files that are away from your desk during a call; or are you typically sitting at your desk for the duration of the call?

Do you have an open office environment?  Your environment can influence the type of headset you choose.  Do you work in private offices, open spaces or cubicles?  If you work in cubicles, how high or low are the walls?  In an open office environment, you may want a stereo over-the-head headset versus a speakerphone, which is better suited for a private office.

Types of Poly Headsets

Wired Headsets

Poly offers wired headsets that connect directly to devices through USB or 3.5mm audio jacks. These headsets are suitable for office use, customer service centers, and environments where a constant connection is preferred.

Wireless Headsets

Poly wireless headsets utilize Bluetooth or DECT (Digital Enhanced Cordless Telecommunications) technology, providing users with freedom of movement within a certain range. These headsets are popular in workplaces, call centers, and for remote workers seeking flexibility.

Unified Communications (UC) Headsets

Poly specializes in headsets compatible with various Unified Communications platforms like Microsoft Teams, Zoom, Cisco Webex, etc. These headsets often come with dedicated buttons or features optimized for these platforms, enhancing user experience during calls and conferences.

Noise-Canceling Headsets

Poly headsets feature active noise cancellation technology that minimizes background noise, ensuring clearer audio during calls or while listening to music in noisy environments.

Key Features of Poly Headsets

Audio Quality

Poly headsets are renowned for their high-quality audio, delivering crystal-clear sound for both voice and multimedia applications. Some models incorporate advanced technologies like stereo sound and Dolby Atmos for immersive experiences.

Comfort and Ergonomics

Designed for extended use, Poly headsets focus on comfort with adjustable headbands, cushioned ear cups, and lightweight materials. The ergonomic design ensures users can wear these headsets for prolonged periods without discomfort.

Connectivity Options

Poly headsets offer versatile connectivity options, including wired USB, 3.5mm, Bluetooth, or DECT, catering to various devices and environments.

Battery Life and Charging

Wireless Poly headsets come with long-lasting batteries, allowing for extended use. Some models feature quick charging capabilities, providing several hours of usage with a short charging period.

Microphone Quality

Equipped with noise-canceling microphones, Poly headsets ensure clear communication by minimizing background noise and focusing on the user’s voice.

Poly Call Center Headset

Just like most other headsets in Kigali, call center headsets offer a number of wearing styles as well as wired and wireless technology support. You can go for the standard headband that wraps around your head, but you can also find headsets with a neckband that goes well behind your neck. You can even choose to have a call center headset for just one ear that sits directly on it.

For call center, you can choose either a Mono [ One Sided ] or a Stereo [ 2 Sided] Headset depend upon your agent’s comfort zone. If you work in a relatively quiet call center, a basic headset may do just fine. On the other hand, if your call center is busy and loud, you may need to choose Poly noise cancellation headsets.so that you and the caller can hear each other better.

 

Use Cases and Applications of Poly Headset

Business and Office Environments

Poly headsets are popular in office settings, enabling professionals to make and receive calls, participate in conferences, and collaborate seamlessly.

Call Centers and Customer Service

In call centers and customer service environments, Poly headsets are preferred due to their comfort, durability, and noise-canceling features, enhancing agent productivity.

Remote Work and Collaboration

With the rise of remote work, Poly headsets cater to the needs of remote workers, facilitating clear communication and collaboration through video conferencing and online meetings.

Entertainment and Personal Use

Some Poly headsets are also suitable for personal entertainment, offering excellent audio quality for music, gaming, and multimedia consumption.

What we offer in Poly Headsets

VDS offers a complete portfolio of Poly headsets in Kigali. Whether it is office telephone headsets, Call center Headsets, or Headsets for personal use we have the solution from Poly. We offer Poly headsets for all the emirates in Rwanda including Kigali, Butare, Musanze, Kibuye, Byumba, Gisenyi, Cyangugu, and Gitarama. Contact us today to get more details.